InsideTracker Membership FAQ: Get the Most Out of the Health Platform

Are you looking to unlock your personalized wellness? InsideTracker offers an innovative approach to optimizing your health by decoding your body’s data. A simple blood test will give you insights into your heart health, metabolism, cognition, immune health, and more. This level of insight empowers you to make informed decisions about your nutrition, exercise, and lifestyle habits. By joining InsideTracker, you’ll strive towards optimal wellness tailored to your needs.

InsideTracker is for anyone committed to a healthier future—busy parents seeking more energy, families looking to build more memories together, professionals seeking balance, or athletes focused on reaching their next PR! The platform’s cutting-edge technology and science-backed recommendations provide the tools you need to take control of your well-being. 

In this article, we’re answering your most popular questions to arm you with the tools you need to get started with InsideTracker and get the most out of your membership experience.

How to join InsideTracker and get the most out of your membership

What are the options to join InsideTracker?

There are a few ways to join InsideTracker and you can review all membership options here!  It all depends on whether you:

1. Are looking for an analysis of the blood test results you already have (Choose Membership) 
2. Want a baseline blood test + analysis (Choose Foundation + Membership) 
3. Seek a full, comprehensive blood test + analysis (Choose Ultimate + Membership) 

• InsideTracker Membership: If you’re looking to analyze your existing blood test results, the InsideTracker Membership is right for you. With this Membership, you can upload the DNA and blood results you already have. If you are located in the United States or Canada, you can buy low-price blood tests with your InsideTracker Membership at any time for an updated analysis. You can also sync your fitness tracker to feed in other personal health data.
• Foundation + Membership: This option is right for you if you’re looking for a blood test to assess your heart health, brain, gut, and immune system. This option includes all the benefits of InsideTracker’s Membership and the blood test. 
• Ultimate + Membership: If you’re seeking a full, comprehensive blood test across all of your body’s systems, this plan is right for you. Ultimate + Membership includes all of the benefits of InsideTracker’s Membership, in addition to the blood test. 

What are the add-ons?

When you checkout with a blood test, you can choose from multiple add-ons.  

• Estradiol + Progesterone (Available with the purchase of a blood test): Estradiol and progesterone are often thought of as female hormones, but they play important roles for both men and women. They’re responsible for bone, brain, and reproductive health, body composition, mood, and more. Add on these two markers at checkout for a test, analysis, and recommendations.
• DNA Kit (US only): Knowing your DNA means you can use it as your roadmap. Add a DNA Kit to measure and get a report on your genetic predispositions for 38 wellness traits to understand how your DNA influences your health— and what you can do about it. Your DNA and blood results work together; showing you how your genes affect your health right now.
• InnerAge (Available with the purchase of a blood test): Your InnerAge shows you how you’re aging on the inside. With InnerAge, you’ll receive your biological age and an analysis of the biomarkers making you older and younger. You’ll get precise and targeted recommendations to improve the biomarkers that are making you biologically older.

To learn more about InsideTracker’s mission, membership options, and add-ons, check out this guide.

How do I sync my fitness tracker to the app?

Included in your InsideTracker Membership is the ability to sync your fitness tracker. Your fitness tracker captures your sleep, heart rate, and activity data, and InsideTracker’s platform makes sense of this data and tells you how to improve it. When you sync your fitness tracker, like Apple Health, Oura, Garmin, and more, you unlock additional recommendations and ProTips to improve. This makes for a more holistic analysis based on the intersection of all your body’s data (blood, DNA, sleep, and exercise).

To sync your fitness tracker to the app:

• Click on your icon in the top left corner
• Under “Data,” select “Fitness tracker”
• Select “Connect” on your device of choice
• Follow the in-app instructions to share permissions

What else do I get with my InsideTracker membership?

As an InsideTracker member, you’ll gain access to all that the InsideTracker platform has to offer, including a complete health analysis, recommendations, an Action Plan, personalized ProTips, and much more. You’ll also access customer-exclusive content like live virtual events and an online community of members. You’ll also have the option to review your results with a dietitian (available in certain states for an additional fee). 

How does InsideTracker help me reach my goals?

Reaching your health goals requires motivation to start, consistency to follow through, and accountability to stay on track. InsideTracker’s app is with you each step of the way to help you reach your health goals. Here are a few examples:

1. InsideTracker provides access to your body’s data and a thorough analysis of it, revealing exactly what needs to be improved to reach your health goals. 
2. The platform delivers easy-to-follow recommendations that tell you precisely what to do to improve your health. By eliminating the guesswork out of your health routine, you can implement the right habits faster. 
3. Chose from recommendations that span nutrition, exercise, supplements, and lifestyle habits so you can find the one that fits your lifestyle best. 
4. InsideTracker sorts all of the recommendations you receive in order of greatest impact for you. Actions with the highest impact score can improve the markers you’re working on—helping you efficiently meet your goals.
5. InsideTracker delivers daily ProTips that are hyper-personalized, timely, and, most importantly, actionable. When you sync your fitness tracker to the InsideTracker app, you get real-time feedback on improving your sleep, what to eat after a workout, and how much water your workout warrants. 
6. The InsideTracker Insiders Facebook Group is open to members for community support. The group is bound by the common goal of achieving optimal health and wellness. It provides a safe, judgment-free environment for members to share experiences, seek advice, and celebrate successes along their health journeys.

How does InsideTracker make health recommendations?

• With your InsideTracker Membership, you’ll receive a full health analysis that includes science-backed nutrition, supplement, exercise, and lifestyle recommendations to improve the areas of your health that aren’t optimal for you. Each recommendation shown to you is based on your blood biomarker levels, healthspan category scores, and current habits. It has passed an extensive review process by the InsideTracker science team for its ability to improve health. 
• The recommendations you see are just as important as those you don’t see—your inputs may indicate that a specific action isn’t relevant for you, and we won’t waste your time with it.
• We encourage you to share your results with your healthcare provider and make it easy to do so on the web and app. 

Signing up for InsideTracker’s Membership is simple

How do I sign up for a membership? 

Signing up for an InsideTracker Membership is simple. Explore the different ways that you can join InsideTracker. For more information on how to purchase and use InsideTracker, check out this guide.

What payment methods do you accept?

You can use any major credit card provider to pay for InsideTracker’s Membership and blood tests. InsideTracker purchases are eligible for coverage by HSA, FSA, and HRA benefits under most insurance plans. You can pay with your HSA or FSA card at checkout using our partner TrueMed for any of our blood testing plans. You can submit your annual subscription fee for reimbursement following your purchase.

How do I cancel my membership?

You can cancel your InsideTracker Membership at any time. To cancel:

1. Navigate to your “Orders” page,
2. Under “Available tests,” scroll to your InsideTracker Membership
3. Select “Manage Membership” and select the active membership 
4. Scroll down to select “Cancel membership”
5. You will maintain access to InsideTracker’s platform until your membership expires (one year from your activation date)

Can I transfer a test to someone else after purchasing?

Yes! Here’s how you can transfer a test to someone else:

• Purchase a plan 
• Login to your account and click on “Orders”
• Under Available test, click “Transfer”
• Enter the name and email address of the person you’d like to transfer the test to and select Transfer

If you transfer a test to someone, they don’t need a membership to access their initial test results. However, a membership unlocks the full InsideTracker experience, which includes ongoing support, continued personalized recommendations, and discounted blood tests in the future. Contact InsideTracker for additional support transferring tests: support@insidetracker.com

Where can I get my blood tested?

The most popular option is to get your blood tested at Quest Diagnostics. There are thousands of locations across the US. Find one near you. 

You can also add a Mobile Blood Draw at checkout, and we’ll send a phlebotomist right to your home or office for a quick and convenient blood draw. A mobile blood draw is recommended if there aren’t any Quest locations near you. Mobile Blood Draw is required if you are in New York, New Jersey, Hawaii, Arizona, and Rhode Island.

 

Billing and security

How often will I be billed?

InsideTracker Memberships are billed annually to the form of payment on file. You will receive an email two weeks in advance reminding you of your upcoming payment. If you choose to cancel your membership, you will lose access to your detailed analysis, recommendations, and Action Plan. You will maintain access to your results data. 

Do you offer refunds?

We’re confident you’ll be satisfied with your InsideTracker experience. However, we understand there might be rare instances when a refund is needed. Read more on our refund policy here.

 

Get the most out of your InsideTracker experience

How do I access the platform? 

Once you’ve joined InsideTracker, you’ll have full access to the platform on the web and mobile app (available on iOS and Android).

How often should I get a blood test? 

We recommend getting your blood tested every 3-6 months for optimal health. How often and when you get your blood tested will depend on your personal health goals and any changes you’re making to your health routine. For example, retest your blood biomarkers about 3 months after starting a new supplement or a new training program.

Does InsideTracker offer customer support? 

InsideTracker’s team is available to answer your questions! Live chat or email the team at support@insidetracker.com.

Key takeaways

• InsideTracker offers personalized health insights and recommendations based on your unique biomarkers.
• You can choose from different membership options, including analyzing existing blood test results or getting a new comprehensive blood test.
• Additional add-ons like DNA kits, hormone testing, and InnerAge analysis are available for a more in-depth understanding of your health.
• InsideTracker provides actionable recommendations for nutrition, exercise, supplements, and lifestyle habits to optimize your wellness.
• A supportive community and access to customer support ensure you stay motivated and on track with your health goals.
• Explore InsideTracker’s membership options today and unlock the path to your best self.